My washer finally gave out on a Sunday. Called their number and was pleasantly surprised when it was answered by a live human being who took my information and passed it on. I received a callback promptly Monday morning and requested a Tuesday appointment, which they were able to accommodate. The service technician, Lance, arrived timely within the window they quoted me. He was knowledgeable and friendly. Great company to deal with. Providing good customer service seems to be a priority with Moonglow Appliance Repair. I highly recommend them.