I spoke with John on the phone for an issue with my dishwasher not draining. Rather then schedule an appointment and come out and look at it and charge me a fee, he took the time to trouble shoot the problem, asking me a few questions over the phone that allowed me to fix the problem myself. What great customer service and you can bet the next time I have any sort of issue in my house, Moonglow will be the first place I call. Its nice to know that there are still good, honest people out there. Thanks again.